Training to Support
the First First Responders
A Training Platform Built for Emergency Communication
911 dispatchers face unprecedented stress and pressure every day. As the first people “on scene,” dispatchers are responsible for efficient, appropriate response to homicides, suicides, domestic violence, car crashes and more. In addition to the technical expertise needed to manage these calls, public safety telecommunicators must also cultivate professionalism and balance empathy with the ability to maintain a healthy emotional distance. Mandatory overtime, the sedentary nature of the position and the fact that dispatchers often lack closure on 911 calls further add to the stress.
Lexipol’s Dispatch1 Academy is built to support 911 dispatchers and telecommunicators in meeting the unique needs of the job. Our courses address call handling, stress management, calls involving off-duty officers, critical incident response and more. Presented in an online, self-directed format, Dispatch1 Academy courses can help emergency communicators build and maintain technical and professional expertise and manage the stressors of a dispatcher career. A full-fledged learning management system (LMS) provides additional benefits such as the ability to track licenses and certifications, build custom courses, track personnel progress, and support individualized learning and professional development plans.
Dispatch1 Academy satisfies 20 hours of continuing education requirements and training mandates for telecommunicators in Texas, with TCOLE-approved courses.
Features
Meet training mandates by tracking every activity completed for credit
Manage and track license renewal by level, state and category
Upload and build your own content, including tests and quizzes to assign to personnel
Create and reuse learning plans, such as for onboarding and ensuring completion of required annual training hours
Courses
Active Shooter Preparedness
Active Shooter: Recognition and Basic Response
Active Shooters in our Schools
Protection from Ransomware and Phishing Attacks
Cybersecurity Threats to Public Entities
Dispatch Communications 1
Dispatcher: Liability and Legal Issues
Dispatcher: Ethics in Public Service
Responding to Emergencies 1
Responding to Emergencies 2
Responding to Hospital Emergencies
Responding to Mental Illness with Compassion
Dealing with Persons in the Autism Spectrum
Managing Calls Involving Emotionally Disturbed Persons
Interacting with the Mentally Ill as a First Responder
Wellness and Resilience for PSTs
Human Fatigue in 24/7 Operations
Domestic Violence Intervention for Dispatchers
Dispatcher Call Handling: Active Shooter
Dispatcher Call Handling: Bomb Threats
Dispatcher Specialized Call Types (Missing Persons/Sexual Exploitation)
Autism Awareness for PSTs
Quality Assurance for Emergency Medical Dispatch
988 Suicide & Crisis Lifeline Operational Readiness
Major James Cleek
“We are able to respond to ‘happening now’ issues by assigning courses on topics like ambush or active shooter,” he said.
Major James Cleek
Indianapolis (IN) Police Department
Chief Torrie James
“PoliceOne Academy absolutely lowers our training costs,” Chief James says, “We use it to fill the state mandates. l don’t have to have an instructor on staff, I don’t have to pay the officers overtime to sit through a training course.”
Chief Torrie James
Smyrna (DE) Police Department
Chief Mike McDermott
“It’s a big money-saver, and it helps my training budget go further because we get the annual requirements covered online, so I can use the money to send officers to in-person classes to learn advanced skills. That makes them better officers and keeps them motivated.”
Chief Mike McDermott
Federalsburg (MD) Police Department
Contact Dispatch1 Academy
Whether you’re just learning about Dispatch1 Academy or need a custom proposal for your agency, our support and sales staff is ready to serve you. Please fill out the form and we’ll be in touch.
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844.312.9500
info@lexipol.com
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Call 844.312.9500 Mon-Fri 8:00 am to 5:00 pm CT
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