Training to Support
the First First Responders

A Training Platform Built for Emergency Communication

911 dispatchers face unprecedented stress and pressure every day. As the first people “on scene,” dispatchers are responsible for efficient, appropriate response to homicides, suicides, domestic violence, car crashes and more. In addition to the technical expertise needed to manage these calls, public safety telecommunicators must also cultivate professionalism and balance empathy with the ability to maintain a healthy emotional distance. Mandatory overtime, the sedentary nature of the position and the fact that dispatchers often lack closure on 911 calls further add to the stress.

Lexipol’s Dispatch1 Academy is built to support 911 dispatchers and telecommunicators in meeting the unique needs of the job. Our courses address call handling, stress management, calls involving off-duty officers, critical incident response and more. Presented in an online, self-directed format, Dispatch1 Academy courses can help emergency communicators build and maintain technical and professional expertise and manage the stressors of a dispatcher career. A full-fledged learning management system (LMS) provides additional benefits such as the ability to track licenses and certifications, build custom courses, track personnel progress, and support individualized learning and professional development plans.

Dispatch1 Academy satisfies 20 hours of continuing education requirements and training mandates for telecommunicators in Texas, with TCOLE-approved courses.


Meet training mandates by tracking every activity completed for credit

Manage and track license renewal by level, state and category

Upload and build your own content, including tests and quizzes to assign to personnel

Create and reuse learning plans, such as for onboarding and ensuring completion of required annual training hours


Active Shooter Preparedness

Active Shooter: Recognition and Basic Response

Active Shooters in our Schools

Protection from Ransomware and Phishing Attacks

Cybersecurity Threats to Public Entities

Dispatch Communications 1

Dispatcher: Liability and Legal Issues

Dispatcher: Ethics in Public Service

Responding to Emergencies 1

Responding to Emergencies 2

Responding to Hospital Emergencies

Responding to Mental Illness with Compassion

Dealing with Persons in the Autism Spectrum

Managing Calls Involving Emotionally Disturbed Persons

Interacting with the Mentally Ill as a First Responder

Wellness and Resilience for PSTs

Human Fatigue in 24/7 Operations

Domestic Violence Intervention for Dispatchers

Dispatcher Call Handling: Active Shooter

Dispatcher Call Handling: Bomb Threats

Dispatcher Specialized Call Types (Missing Persons/Sexual Exploitation)

Autism Awareness for PSTs

Quality Assurance for Emergency Medical Dispatch

988 Suicide & Crisis Lifeline Operational Readiness

Contact Dispatch1 Academy

Whether you’re just learning about Dispatch1 Academy or need a custom proposal for your agency, our support and sales staff is ready to serve you. Please fill out the form and we’ll be in touch.

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